Associate Operations Manager | 4772

Responsibilities

• Leads by example, supporting team members and team leaders to consistently achieve targets in quality, productivity, and client satisfaction.
• Co-manages daily operations with the client, including attendance tracking, task performance, coaching, and problem troubleshooting.
• Conducts regular team meetings and 1:1 sessions to align goals, address challenges, provide feedback, and continually increase employee engagement.
• Joins regular client meetings to ensure all open items are tracked, monitored, and resolved.
• Analyzes team performance and workflow data to identify gaps and recommend process improvements.
• Collaborates with the Connext leadership team and the client on staffing plans, tools, and operational enhancements.
• Tracks key performance metrics, prepares reports, and provides actionable insights for operational decision-making, and updates executives in various forums.
• Supports rec...