Found Description
Job Description
Job Title: Associate – IT
Work mode: 6 days working from office
Job location: Bangalore
Shift timings: Rotational shift (8AM to 5PM or 12PM to 9PM)
- Be able to identify, diagnose and resolve both reoccurring and unique issues where there may not be any written instructions
- Be forward thinking, looking for ways to increase productivity, efficiency and identifying process improvements
- Must have excellent time management, prioritization, and organization skills
- Ability to handle multiple projects, customers, and tasks at the same time as you’ll be working in a fast-paced environment
- Have a basic understanding of ITIL concepts: Incident, Major Incident, Service Request, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc.
- Create written documentation to share knowledge with others...