Job Description
Job Title: Associate – IT
Work mode: 6 days working from office
Job location: Bangalore
Shift timings: Rotational shift (8AM to 5PM or 12PM to 9PM)
Be able to identify, diagnose and resolve both reoccurring and unique issues where there may not be any written instructionsBe forward thinking, looking for ways to increase productivity, efficiency and identifying process improvementsMust have excellent time management, prioritization, and organization skillsAbility to handle multiple projects, customers, and tasks at the same time as you’ll be working in a fast-paced environmentHave a basic understanding of ITIL concepts: Incident, Major Incident, Service Request, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc.Create written documentation to share knowledge with others, and be able to write this documentation in a st...