Associate Industrial Operations Technician (Bogotá)

Role title: Customer Client Service Analyst

Responsibilities

• Oversee the delivery of content to clients, translating business needs into technical requirements, configuring deliverables to client specifications, executing standard operating procedures, and performing quality checks; analysts must also ensure high levels of client satisfaction and support for revenue growth through high-quality service delivery and data management.
• Coordinate and execute ongoing analytic and ad-hoc requests, producing high-quality reports and presentations for clients.
• Utilize strong analytical skills and use tools to consult with clients’ sales, category management, and brand and trade marketing groups, providing insights and recommendations, as needed.
• Coordinate cross functional planning and execution for internal and client projects.
• Recognize and connect the needs of the client with the products and solutions.
• Track critical me...