Associate II, Complaints (Mandarin Speaker)

Position Overview

Responsible for the day‑to‑day submission of regulatory reports (initial, follow‑up, and final) to local health authorities for medical devices. Works closely with the internal team and provides support as needed to ensure reports are complete, accurate, and submitted on time. Also responsible for the daily case management of quality, technical, and adverse event (AE) complaint records for Alcon devices, pharmaceutical products, and over‑the‑counter products. Complaint handling activities are performed in accordance with local and international regulations, guidelines, and applicable directives.

Key Responsibilities

Medical Device Safety Reporting

• Ensure required regulatory reports are complete and submitted on time.
• Follow up with internal functions and regulatory agencies to gather missing or required information.
• Investigate late reporting, identify root cause, and implement corrective actions.