Associate Director, Service Operations

• Designation: Deputy Manager - Service Delivery
• Reporting to: AVP - Operations and Marketing
• Location: Mahape, Navi Mumbai
• Educational Qualification: BE/B.Tech/MBA
• Work Experience (yrs.): 5-8 years of relevant experience
• Working Days: 5 day working

I. Key Results and Activities

#1 Provide Deputation and full kitting support for projects to ensure Business revenue targets are met, ensure zero rework, zero delays and high Customer Delight on every job.

• Improve site planning by conducting detailed briefings in advance, excluding urgent/same-day deputations.
• Execute jobs within the estimated mandays without manpower overruns for lumpsum jobs, ensuring a 95% gross margin.
• Overview on Briefing and Debriefing with team and maintai...