Associate Director/ Senior Manager, Policy Administration

The incumbent will be responsible to drive the transformation of Group Insurance operations through the design and implementation of a new Policy Administration System (PAS). This role will be instrumental in shaping future-state business processes, defining system requirements, and ensure seamless operational readiness and aligning with the company health strategy and ambition.

Your contributions will be essential in ensuring service quality and achieving excellence in customer and distribution support.

**Position Responsibilities:**

+ Assist the Team Lead to design and implement future-state business operation models aligned with company strategy.
+ Drive the design of new administrative workflows and process steps to support the implementation of the new PAS through the discovery of the as-it business processes.
+ Collaborate with cross-functional teams to define and validate user requirements and system specifications.
+ Ensuring that business ne...