Associate Director, Quality & Transformation (BPO)

Ascensos is seeking an experienced Associate Director: Quality to join our Cape Town team. In this role, you will lead quality frameworks and continuous improvement initiatives, ensuring exceptional customer experience and compliance across offshore teams while supporting onshore operations.

The ideal candidate has a strong background in a BPO environment, with proven experience in digital transformation and leading quality teams. You will be responsible for driving root cause analysis, fostering a high-performance culture and leveraging technologies to innovate.