Associate Director, Product Ownership - Lending Services

Role Overview

Strategic operational leader on the Lending Services team tasked with executing the Mission to deliver seamless, scalable lending solutions that mitigate risk and elevate customer experience. This role owns and optimizes a portfolio of lending processes, driving transformation through automation, digitization, and continuous improvement. Responsibilities

Own complete end-to-end design, execution, and optimization of assigned lending processes, establishing operating models for standardization, documentation, and continuous improvement. Build, lead, and mentor a team of process owners, setting clear performance expectations and fostering a culture of continuous improvement. Lead diagnostic analysis of process performance data, prioritizing and designing business cases for transformation initiatives, especially automation and digital opportunities. Define data and metrics strategy, build dashboards and reporting to surface performance trends, and drive imp...