Associate Director, Process Redesign & CX Excellence

MicroSourcing in the Philippines (Taguig) is seeking an Associate Director, Process Redesign to lead CX and EX improvement programs onsite in BGC. You will partner with a major Australian telecom provider to elevate customer experience through process redesign and digital innovation.

You will mentor Lean Six Sigma Black Belts and Green Belts, collaborate with senior leaders, manage budgets, and drive measurable efficiency across OPEX and CAPEX.