Found Description
JOB DESCRIPTION
Define and implement the global outbound reactivation operations strategy to drive customer reactivation and revenue recovery while lowering customer acquisition cost (CAC).
Oversee the performance of global reactivation BPO partners, ensuring strict adherence to critical KPIs, SLAs, and performance metrics...
The role
We're looking for an experienced and strategic leader to drive our global outbound reactivation operations and optimize the performance of our international BPO partner network. In this role, you'll shape scalable operational strategies, enhance customer reactivation outcomes, and collaborate with cross-functional stakeholders to deliver exceptional customer experiences while improving efficiency and reducing acquisition costs. If you're passionate about operational excellence, call center optimization, and leading global partnerships, we'd love to hear from you.
What you’ll do
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Submit your application for Associate Director Outbound Sales Operations (all genders) at HelloFresh
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