Found Description
**Associate Director, IT Service Management**
**Department:** Information Technology
**Employment Type:** Full Time
**Location:** Crystal Building 40 W20th St
**Reporting To:** Geniene Jones
**Compensation:** $120,000 - $147,000 / year
**Description**
**Overview**
The Associate Director, Service Management, provides strategic leadership and vision for NYPL’s end-user experience, supporting over 13K+ endpoints across 92 locations in the Bronx, Staten Island, and Manhattan for both patrons and staff. This role defines and executes service management strategies that align with organizational priorities and advance NYPL’s mission.
The Associate Director leads and develops a team of ITSM Managers and, through them, has enterprise-wide oversight of the Service Management function and its team of technicians. This role ensures consistent, high-quality technology support, fosters a culture of excellence and account...
**Department:** Information Technology
**Employment Type:** Full Time
**Location:** Crystal Building 40 W20th St
**Reporting To:** Geniene Jones
**Compensation:** $120,000 - $147,000 / year
**Description**
**Overview**
The Associate Director, Service Management, provides strategic leadership and vision for NYPL’s end-user experience, supporting over 13K+ endpoints across 92 locations in the Bronx, Staten Island, and Manhattan for both patrons and staff. This role defines and executes service management strategies that align with organizational priorities and advance NYPL’s mission.
The Associate Director leads and develops a team of ITSM Managers and, through them, has enterprise-wide oversight of the Service Management function and its team of technicians. This role ensures consistent, high-quality technology support, fosters a culture of excellence and account...
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