Found Description
We are hiring for two Leadership mandate- Associate Director in Customer service BPO (Gurugram) and Associate Director in Travel Operations BPO (Jaipur)
1) Associate Director in Customer service operations
Experience
15+ Years
Industry
CRM | BPO | Call Center | ITES
Key Responsibilities
✔ Lead end-to-end BPO operations across multiple client accounts
✔ Drive operational excellence while ensuring SLA, KPI & quality compliance
✔ Build and manage strategic relationships with international clients
✔ Lead large cross-functional teams and develop future leaders
✔ Manage client escalations and ensure exceptional service delivery
✔ Drive process improvements, productivity, and operational efficiency
✔ Oversee budgeting, profitability, and cost optimization initiatives
✔ Ensure compliance with regulatory, contractual, and data security standards
✔ Lead cli...