Associate Director, External Fraud Prevention

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions

Lead the strategic direction of external fraud prevention at Optus, overseeing identity fraud, scams, payments, and application fraud across customer-facing channels. As a senior leader in the Fraud & Identity function, you’ll define fraud risk policy, control frameworks, and detection strategies to protect customers and minimise financial loss

This role combines deep fraud expertise with strategic leadership, driving model-based detection, rules-driven controls, and data-led insights. You’ll collaborate across Technology, Product, Operations, and Regulatory teams to embed fraud controls, balancing risk, compliance, efficiency, and customer experience.

 What You’ll Do:

• Define and execute fraud strategy aligned with enterprise ris...