Found Description
We invite you to consider the excellent opportunity as a Associate Director to grow your experience and expertise with our Insurance Team at KGiSL.
Do you want to work onsite, while also being part of a smart tech colleagues working across locations?
If yes, go ahead and learn more about this exciting opportunity!
Position Title: Associate Director -BAU
Domain: Life & General Insurance
Experience: 25+ years
Job Location: Coimbatore, Tamil Nadu
Key Responsibilities
- Own end-to-end BAU delivery and support operations.
- Manage customer relationships, SLA compliance, incident management, and service governance.
- Drive production support, defect management, change requests, and release planning.
- Monitor service performance, operational KPIs, and customer satisfaction metrics.
- Lead support teams across functional and technical streams.
- Conduct gove...