Found Description
About The Role
To lead and drive end-to-end business support strategy, ensuring operational excellence, strong stakeholder management, and achievement of business targets across banca partnership sales channels.
Leadership & Strategy
- Provide strategic direction for Business Support functions across sales, operations, and servicing
- Drive continuous improvement initiatives to enhance efficiency, turnaround time (TAT), and customer experience
- Lead transformation, automation, and process optimization initiatives
- Establish governance and ensure adherence to internal policies and regulatory standards
Business & Sales Support Oversight
- Oversee end-to-end sales support operations ensuring smooth case processing and target achievement.
- Ensure timely resolution of escalations, complaints, and operational issues
- Monitor deferment, outstanding, and pending cases at a portfolio ...
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