Associate Digital Customer Success Manager

**About the Role.
**
As an Associate Digital Customer Success Manager, you will:
- Develop and implement proactive digital programs to help customers maximize value from Thomson Reuters solutions.
- Use a deep understanding of customer adoption challenges to inform program design and strategy.
- Experiment with AI, automation, customer insights, and data to drive innovation and improve customer outcomes.
- Align customer programs and communications with other teams, including Customer Success, Marketing, Sales, and Product.
- Monitor customer usage data to identify risks and proactively launch targeted engagement campaigns.
- Curate, identify gaps, and provide feedback on educational content to support customer self-service and learning.
**About You.
**
You're a fit for this role if you have:
- 2-4 years' experience in GTM, Customer Marketing, Digital Customer Success, or Product Led Growth within B2B SaaS; digital customer success exp...