Associate Customer Success Manager at Intrado

Become an Associate Customer Success Manager at Intrado, guiding customers through their onboarding journey and enhancing product adoption. Collaborate with internal teams to ensure customer satisfaction and retention.
In this role, you will support key relationships with customers, helping them use the products effectively. You will address inquiries and escalate issues as needed. Additionally, the position involves tracking performance metrics and identifying opportunities for account growth.
Key Responsibilities:
• Support customer relationship development and engagement
• Serve as the primary contact for customer inquiries
• Help guide customers through onboarding activities
• Track and report on customer performance metrics
• Collaborate with teams for routine updates and improvements
Requirements:
• 2+ years in customer-facing roles like customer success
• A Bachelor’s degree in relevant fields preferred
• Basic familiarity with CRM systems like S...