Associate, Customer Service Support (Customer, Pricing Master Data Administrator - Mandarin Speaker)

Key Responsibilities

• Master Data Setup and Management
  • Customer Master Data
    • Configure and maintain comprehensive customer master data in specified systems (SFDC, SAP, etc.), inputting and updating contact details, account information, and regulatory compliance data.
    • Classify customers based on purchasing behavior, market segment (hospitals, clinics, research institutions), and strategic importance.
  • Pricing Master Data
    • Set up and continuously update pricing master data, incorporating approvals, discounts, promotional pricing, and volume‑based pricing structures.
    • Ensure price lists are up‑to‑date with market and regulatory changes.
  • Data Quality Assurance
    • Regularly review and clean master data to eliminate duplicates, correct errors, and enhance quality.
    • Cross‑reference data from multiple sources, validate against industry standards and internal guidelines...