Associate, Customer Service (1-year contract)

At Principal, we invest in what matters. And building talented teams is where it all begins. We’re drawn to people who bring unique perspectives, passion, and expertise to help us advance the financial security and well-being of our customers, transform our growing business, and drive positive change in the communities where we live and work.

When we invest in you, and you invest in us, great things happen.

We are looking for an Associate, Customer Service in Malaysia to support our customer engagement efforts by delivering exceptional service across phone, chat, and email channels.

What You'll Do

• Respond to customer inquiries via phone calls, live chat, and emails in a professional and courteous manner.
• Listen actively and empathetically to customer concerns and provide appropriate assistance
• Resolve customer issues by identifying the root cause, researching solutions, and offering effective resolutions or alter...