Associate Consultant (Zapopan)

Responsibilities
Act as the primary point of contact for Spanish-speaking clients seeking technical assistance and support.
Communicate with English-speaking customer fluently at the C1 level to understand and address their technical needs.
Diagnose and troubleshoot technical problems, providing step-by-step guidance to end-users.
Escalate complex technical issues to appropriate cross‐functional teams: Sessions, Signaling, Apps support teams for further investigation and resolution.
Log all support requests and interactions in the ticketing system, ensuring accurate and detailed documentation.
Maintain and update knowledge base articles in English to facilitate efficient issue resolution and self‐service options for end-users.
Collaborate with other team members to address common technical challenges and share best practices.
Assist in onboarding new employees, setting up workstations, and providing orientation to IT policies and procedures.
Provi...