Associate - Client Services Group (UAE National)

Job Summary

Join Standard Chartered as an Associate in our Client Services Group, where you will play a pivotal role in delivering exceptional service and support to our valued Corporate and Institutional Banking clients. This position is dedicated to managing post‑transactional enquiries, complaints, and service‑related issues, ensuring that client needs are met with professionalism and efficiency. You will collaborate closely with Relationship Managers, Product teams, Sales, Operations and other internal stakeholders to resolve client challenges promptly and identify opportunities for enhancing the overall service experience. You will support the Client Service Manager in managing a diverse portfolio, focus on superior client satisfaction, participate in service reviews, pulse checks with clients and contribute to continuous improvement initiatives. The role also involves attending sales calls selectively to showcase our service capabilities and support growth through...