Associate, Client Management

Role Responsibilities

• Deliver the highest quality client service for the client tier under FI or Corporate
• Deliver excellent client service, getting clients to the point of ready‑to‑transact as quickly as possible, and within agreed service level agreements including turnaround times, productivity, and quality
• Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
• Ensuring uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

Key Responsibilities

Targeted Improvements

• Ensure uniform approach towards the implementation of Client Management model in the...