Found Description
About the Role We are looking for an Associate Application Support Engineer to join our Technical Support team. This role combines frontline customer support responsibilities with technical application support, operational troubleshooting, and incident management.
The ideal candidate will possess strong Python and Django fundamentals, excellent problem-solving skills, and the ability to investigate and resolve complex application issues. The role requires close collaboration with Engineering, Product, and Customer Success teams to ensure high service reliability and customer satisfaction.
This position plays a critical role in improving operational coverage, reducing dependency on Engineering for routine investigations, and ensuring timely resolution of customer-impacting issues.
Key Responsibilities Application Support & Technical Operations Perform technical investigations for platform, application, and assessment-related issues.
Troubleshoot produc...
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