Found Description
You will be the face of AICPA & CIMA by focusing on the needs of members, students, candidates, and prospects. You will handle inquiries through inbound/outbound phone calls, email, chat, and social media channels, which contribute to customer satisfaction survey results and Net Promoter Scores (NPS) scores. You will report to a GEC Associate Manager. You will work in the office, 9am to 5pm, UK time.
You Will
- Identify and report issues that could negatively affect our member/customer experience
- Achieve qualitative and quantitative targets for individual performance
- Upsell/cross sell by engaging customers in a discussion about membership, products and services suitable to their needs through both inbound and outbound campaigns
- Remain knowledgeable about memberships and products while working to become subject matter experts in important areas
- Collaborate with team members to share knowledge, identify efficiencie...