Associate Account Manager (English Speaker)

Associate Account Manager Responsibilities

The Associate Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Associate Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

Key Responsibilities

• Ensure that client's customers are satisfied with our client's services and resolve escalated issue
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goal
• Evaluate our client's customer needs and propose pot...