Found Description
Responsibilities
- Manage the scheduling and reporting needs of operations serving multiple markets
- Analyze performance data to identify opportunities to operate more effectively and efficiently
- Effectively communicate across the client and outsource partner
- Coordinate and collaborate with operations and other departments to ensure smooth functioning of the production environment
- Handle all first-level escalations from the Operations team
- Supervise analysts and manage performance
- Monitor, evaluate and assess unit productivity on a daily basis
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX
- Candidate must possess at least a Advanced/Highe...
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