Found Description
We are seeking a dynamic and customer-focused Assistant Reservation Manager to join our team in Dubai United Arab Emirates. As an integral part of our hospitality organization you will play a crucial role in ensuring smooth reservation operations and delivering exceptional guest experiences.
Responsibilities
- Assist in managing and overseeing the daily operations of the reservation department
- Process reservations efficiently through various channels including phone email and online booking systems
- Monitor and update room availability and rates in the property management system
- Collaborate with other departments to fulfill special guest requests and ensure guest satisfaction
- Train and mentor reservation agents providing guidance on best practices and company policies
- Analyze reservation trends and provide regular reports to senior management
- Handle complex reservation inquiries and resolve guest complaints...