Assistant Qa Manager(Pharma Only)

Position: Manager / Sr Manager – Transactional Quality Location: Gurgaon Employment type: Permanent Job type: Full time Designation : Manager/ Sr. Manager Quality – Transactional Quality ( Travel Process) Job objective Manager/Sr. Manager Quality will be responsible for Transaction and Strategic Quality. Improving process Quality by evaluating effectiveness and methodologies being used, C-SAT, NPS, effective client and stakeholder management. Job Responsibilities Manage multiple clients across different time zones Reviews performance as per internal and client governance structure, sets up internal governance where required and missing to deliver on business goals Be an enabler - Coordinate with other functions to deliver on Quality related metrics, be able to overcome initial hurdles to execute seamless delivery Provide feedback and inputs to the team for development as well as SLA delivery Lead and coach the team on process knowledge and Team Management Be able to call out the risks ...