Found Description
Overview
We’re Hiring: Assistant Manager – Operations (24/7 Production Support)
Location: Kuala Lumpur, Malaysia
We are looking for a results-driven Assistant Manager – Operations to lead and manage 24/7 production support
Responsibilities
- Manage end-to-end production support operations (24/7)
- Lead shift-based teams and ensure SLA adherence
- Drive incident, problem, and change management processes
- Ensure system uptime, stability, and quick resolution of critical issues
- Collaborate with engineering, infrastructure, and business teams
- Monitor KPIs, conduct RCA, and implement preventive measures
Qualifications & Experience (Must-Have)
- 5–8 years of experience in production support / IT operations / application support
- Minimum 2+ years in a team lead or su...