Found Description
Urgent Hiring | Assistant Manager – Operations (International Voice Contact Center) | Bangalore & Hyderabad
A leading organization is hiring Assistant Manager – Operations for its International Voice Contact Center .
Interviews will be conducted on 10th or 11th July at the Gurgaon office.
Only candidates who are available to attend the interview in person on these dates should apply.
Locations: Bangalore & Hyderabad
Key Responsibilities:
Lead and manage a team of Customer Service Representatives to achieve operational and quality targets.
Conduct regular team huddles, performance reviews, coaching, and feedback sessions.
Foster a positive, high-performance work environment focused on employee engagement and development.
Monitor daily contact center operations, ensuring adherence to SLAs, KPIs, schedules, and productivity targets .
Manage call volumes, response times, and customer satisfaction metrics.
Conduct quality audits and ensure consistent se...
A leading organization is hiring Assistant Manager – Operations for its International Voice Contact Center .
Interviews will be conducted on 10th or 11th July at the Gurgaon office.
Only candidates who are available to attend the interview in person on these dates should apply.
Locations: Bangalore & Hyderabad
Key Responsibilities:
Lead and manage a team of Customer Service Representatives to achieve operational and quality targets.
Conduct regular team huddles, performance reviews, coaching, and feedback sessions.
Foster a positive, high-performance work environment focused on employee engagement and development.
Monitor daily contact center operations, ensuring adherence to SLAs, KPIs, schedules, and productivity targets .
Manage call volumes, response times, and customer satisfaction metrics.
Conduct quality audits and ensure consistent se...