Found Description
We're Hiring!!
Assistant Manager - Operations
Location:
Thane
Handle inbound and outbound customer interactions related to travel bookings, ticketing, and itinerary management.
Provide accurate information and resolve queries regarding flights, hotels, and other travel services.
Utilize
Amadeus ,
Galileo , and
Sabre
tools to process reservations, cancellations, and modifications.
Ensure compliance with airline policies, travel regulations, and company standards.
Document customer interactions and update CRM systems with relevant details.
Collaborate with internal teams to resolve escalations and complex travel issues.
Meet performance targets including call quality, resolution time, and customer satisfaction scores.
Contribute to continuous improvement initiatives to enhance customer experience.
Candidates please drop in your resume to the below mail ID
Nishanthi.sairam@teleperforma...
Assistant Manager - Operations
Location:
Thane
Handle inbound and outbound customer interactions related to travel bookings, ticketing, and itinerary management.
Provide accurate information and resolve queries regarding flights, hotels, and other travel services.
Utilize
Amadeus ,
Galileo , and
Sabre
tools to process reservations, cancellations, and modifications.
Ensure compliance with airline policies, travel regulations, and company standards.
Document customer interactions and update CRM systems with relevant details.
Collaborate with internal teams to resolve escalations and complex travel issues.
Meet performance targets including call quality, resolution time, and customer satisfaction scores.
Contribute to continuous improvement initiatives to enhance customer experience.
Candidates please drop in your resume to the below mail ID
Nishanthi.sairam@teleperforma...