Assistant Manager - Sales & Service (Emirati Talent)

• Assist in identifying and implementing action plans to ensure the achievement of the set targets and business growth objectives.
• Migrate customer transactions from the branches to low cost electronic channels to ensure reduced cost for branch operations.
• Manage the transition of Branches into sales and service business units and create a culture of sales and service within the branch to ensure high performance

Customer Service

• Ensure high levels of customer service of all sales & service function by efficiently abiding to the process and by reducing customer waiting time and service time.
• Regularly review customer complaints, taking necessary initiatives whenever required to ensure prompt resolution and high customer satisfaction
• To regularly meet with the customers to identify their business needs and to ensure a proper cross-selling.

Service Quality & Business Operations Control

• Ens...