Found Description
We are seeking a dedicated Royal Service (Operator) Executive to join our prestigious Royal Service team at Fairmont Mumbai. As the first point of contact for our guests, you will be responsible for supervising personalized and efficient service through telephone communications, ensuring that every guest interaction reflects the highest standards of hospitality.
Key Responsibilities:
1. Telephone Operations Oversight
Ensure all incoming calls are handled promptly, professionally, and courteously by the team. Monitor service levels and coach team members to provide seamless assistance, accurate information, and prompt resolution of guest inquiries and requests.2. Guest Assistance & Experience Management
Act as the central point of coordination for guest services, ensuring personalized, efficient, and high-quality assistance. Oversee the team’s ability to anticipate...