Assistant Manager - QA [GR_JB]

Startek

Malaysia, Malaysia, Malaysia Full time June 25, 2026

Found Description

Key Responsibilities:

Develop and implement QA frameworks tailored to project operational requirements

Collaborate with stakeholders to define KPIs and quality benchmarks

Ensure consistent calibration across QA teams and operations

Supervise and mentor QA Analysts and Specialists

Conduct regular performance reviews and provide coaching for skill enhancement

Foster a culture of continuous improvement and accountability

Identify gaps in service delivery and recommend corrective actions

Lead root cause analysis and implement preventive measures

Drive automation and digitization of QA reporting and analytics

Liaise with project’s quality and operations teams to align on expectations

Present insights, trends, and recommendations to senior management

Support client audits and compliance reviews

Generate and analyze QA reports to track performance trends

Provi...

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