Assistant Manager- Ops Travel (Corp Travel)

Key Responsibilities:

• Lead and manage a high-performing team of L2 agents specialized in complex corporate travel logistics.
• Act as the technical Ticketing SME, providing high-level intervention and support for intricate GDS challenges.
• Ensure team performance consistently meets or exceeds defined KPIs, SLAs, and quality benchmarks.
• Monitor real-time productivity and service delivery, implementing corrective actions where necessary.
• Conduct professional coaching, performance mentoring, and essential administrative leadership functions.
• Manage high-level client escalations and resolve critical operational issues with a focus on service excellence.
• Lead stakeholder meetings and conference calls to review performance and align on account objectives.
• Design and maintain operational dashboards, reports, and data‑driven presentations using Excel.
• Streamline workflows to improve accuracy and efficiency...