ASSISTANT MANAGER - OPERATIONS & PROCESS DEVELOPMENT (Emirati Talent)

Responsibilities

• Manage and oversee daily operational activities to ensure smooth execution of tasks and achievement of departmental objectives.
• Monitor operational performance and SLA compliance, ensuring adherence to company policies, procedures, and service standards.
• Plan, prioritize, and allocate resources effectively to maximize productivity and operational efficiency.
• Drive process improvement initiatives by analyzing workflows, eliminating bottlenecks, and implementing operational enhancements.
• Conduct root cause analysis and implement corrective actions to resolve issues and prevent recurring operational challenges.
• Ensure compliance, quality assurance, and risk management by maintaining adherence to regulatory requirements and organizational standards.
• Analyze operational data and perform reconciliations to identify discrepancies, ensure data accuracy, and support informed decision-making.
• Prep...