Found Description
This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Summary
The role requires the person to ensure Staff timely & accuracy whilst preparation of various Dashboard, KPI metrics & governance decks
Accountable to maintain constant vigil over checks and controls in specific areas including all the activities of the unit and bring out exceptions / gaps in a timely manner in order to remediate and address root causes.
Understand and implement goals and vision.
Maintain service level agreement metrics on turnaround and accuracy
Use metrics to drive decisions around service delivery improvements.
Identify opportunities for process improvements and remove process bottle necks.
Assess process health (through key metrics) & identify broken processes that requires redesign
Use customer/stakeholders feedback to ...
Job Summary
The role requires the person to ensure Staff timely & accuracy whilst preparation of various Dashboard, KPI metrics & governance decks
Accountable to maintain constant vigil over checks and controls in specific areas including all the activities of the unit and bring out exceptions / gaps in a timely manner in order to remediate and address root causes.
Understand and implement goals and vision.
Maintain service level agreement metrics on turnaround and accuracy
Use metrics to drive decisions around service delivery improvements.
Identify opportunities for process improvements and remove process bottle necks.
Assess process health (through key metrics) & identify broken processes that requires redesign
Use customer/stakeholders feedback to ...