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Assistant Manager – Healthcare Claims

Manulife

Ho Chi Minh City, Ho Chi Minh, Vietnam Full time February 13, 2026

Found Description

We are seeking an Assistant Manager to oversee daily healthcare claim processing, provide training for sales and internal teams, and manage customer complaints effectively. This role ensures operational excellence, compliance, and contributes to customer satisfaction while supporting team development.

Position Responsibilities:

  • Review and assessment of healthcare claim cases to ensure accuracy and compliance with policy guidelines

  • Manage daily healthcare claim processing to ensure accuracy and timeliness.

  • Conduct training sessions for sales and internal teams on claim processes and healthcare knowledge.

  • Handle and resolve customer complaints related to healthcare claims.

  • Collaborate with internal stakeholders to improve workflows and resolve complex issues.

  • Monitor compliance and maintain accurate documentation for all claim activities.

  • Required Qualifications:

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