Assistant Manager - Fraud Deterrence (overnight)

Requisition ID:

Purpose

Contributes to the overall success of Fraud Deterrence (FD) by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Responsibilities

• Champions a customer focused culture to deepen customer relationships and leverage broader Bank relationships, systems and knowledge. Ensure that the customer service provided is of the highest quality by:
• Prioritizing all requests for information, establishing response times and escalating requests to your manager for resolution as necessary, based on workload;
• Review each case/alert and make a decision including any instances that may involve some uncertainty or with less than perfect information. All the facts that will support the reason for the decision must be...