Assistant Manager for Front Office Operations

Be a central part of operations as the Assistant Front Office Manager at Fairmont Empress in Victoria, BC. Your role will focus on excellent guest service and efficient front office management.
Reporting to the Director of Front Office, this position emphasizes leadership within the Front Office Department. Responsibilities include managing the team, ensuring the highest service standards, and coordinating closely with other hotel departments. You will also handle guest complaints proactively and participate in team training and development.
Key Responsibilities:
• Supervise Front Office staff and daily operations
• Ensure all guest interactions meet luxury service standards
• Manage guest feedback and effectively address issues
• Coordinate with multiple departments for guest satisfaction
• Play a role in hiring and training new staff members
Requirements:
• Leadership experience in the hospitality sector
• Comprehensive understanding of Front Office Proc...