Assistant Manager for Front Desk Operations

Join Mountaineer Lodge as a Front Desk Manager to ensure exceptional guest experiences in Lake Louise. Focus on operational leadership while fostering a positive team environment.
In this operational leadership role, you'll prioritize front desk management and team development. You will engage with guests, facilitating smooth check-ins and managing daily tasks. Building relationships with guests and staff is vital while addressing concerns promptly and efficiently.
Key Responsibilities:
• Lead and schedule front desk staff for top-tier service
• Handle all guest inquiries and check-ins/outs with warmth
• Cover front desk shifts to support seamless operations
• Coordinate with departments to solve guest issues
• Monitor front desk processes and guest feedback
Requirements:
• Hotel front desk supervisory experience is preferred
• Strong ability to remain calm under pressure
• Excellent interpersonal and communication skills
• Familiarity with property ...