Assistant Manager for Customer Excellence

Become a key player in customer service at Staples Canada as an Assistant Manager. Focus on improving team performance and fostering long-term client relationships every day.
As an Assistant Manager, your primary goal will be to ensure operational excellence in accordance with company policies while inspiring your team. You will play a crucial role in developing talent through onboarding, coaching, and performance management. Driving a results-oriented approach to enhance customer experiences will be vital, particularly with business clients.
Key Responsibilities:
• Ensure best-in-class customer service delivery
• Develop sales strategies and action plans
• Conduct ongoing coaching and feedback sessions
• Oversee inventory and merchandising compliance
• Facilitate daily team communications and updates
Requirements:
• 2-3 years of experience in retail management
• Strong background in leading and managing teams
• Exceptional interpersonal and communicati...