Assistant Manager - Customer Service

Job Title: Operations Manager Job Description:A strategic and people leader for a large team, the Operations Manager at INFC is empowered with complete operations responsibility for Outbound/FCD/ Changeops or IB. She/he is expected to create building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional/National level key Brilliant Basics Initiatives. Responsibilities: - Ensure a safe work environment for all associates and team - Lead and supervise a team of Area Manager's, TL's as Direct reportees supported by PAs and Associates in Operations - Responsible for the overall Safety, Quality, Productivity and Performance Delivery of concerned department operations - Strategic planning and forecasting;
appraise performance;
resolve problems;
and address staffing needs - Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
- Ensure BM rates an...