Assistant Manager -Customer service & B2B Inventory

A B2B Enterprise executive is responsible for managing end-to-end B2B operations including order processing and fulfilment, stock availability and customer services.

A CRM Executive is responsible for managing customer relationships, resolving queries and ensuring effective communication with customers to enhance satisfaction and retention.

Handling Inbound/Outbound customer calls, resolving complaints, and answering service queries.

Track customer interactions and follow-ups.

Bridge the gap between company and West Bengal, Jharkhand, Northeast, Odisha & Bihar customers(DP) by focusing on building loyalty and resolving issues. Improve customer engagement and retention strategies

Coordinate with Warehouse/Transportation/Planning team and resolve customer/sales queries

Experience in processing orders for variety of produc...