Assistant Manager, Customer Relations

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Join our Customer Relations team and make a meaningful impact on customer experience. As a trusted voice of the customer, you will turn feedback and escalations into insights that influence business decisions, enhance customer outcomes, and drive continuous improvement across the organisation. Working with diverse stakeholders, you will help shape service excellence while leveraging data and AI-enabled tools to deliver smarter, customer-centric solutions.

Job Responsibilities:

Investigate and resolve custom...