Assistant Manager, Command Centre Operation (Shift)

With respect to multiple technology knowledge

• Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.

Roles and Responsibilities:

System Monitoring & Maintenance

• Work with senior operators to perform monitoring on IT infrastructure, including servers, networks, and applications.
• Perform routine system check and maintenance to ensure optimal functionality if required
• Provide guidance, mentorship and support to the team according to the instruction from Shift Manager.

Batch Management

• Assist the shift manager to monitor, execute and manage batch jobs, ensuring their timely completion and troubleshooting any errors th...