Assistant Manager - Client Success

About the Role

We are seeking an Assistant Manager, Client Success to drive exceptional client experiences by ensuring the effective delivery of services, strengthening client relationships, and supporting business retention and growth. Acting as a key liaison between clients, brokers, and internal teams, this role ensures client needs are met with accuracy, timeliness, and professionalism in alignment with Gallagher’s service standards.

Key Responsibilities

Client Relationship Management

• Build and maintain strong, long‑term relationships with clients by understanding their needs and providing proactive support
• Serve as a primary point of contact for client inquiries, concerns, and service requests
• Ensure a positive and consistent client experience aligned with Gallagher’s standards

Service Delivery & Account Management

• Oversee the end‑to‑end servicing of client accounts, ensur...