Found Description
- Provide day-to-day BAU BPC support to LBUs using SAP.
- Ensure solutions are consistent with regional template and ensure regional solution architecture team is aligned.
Role and Responsibilities
Perform BAU Activities – Incident and Service Request:
- Perform configuration changes/ fixes or work closely with vendors where necessary to resolve incident.
- Manage all assigned SNOW ticket pertaining to enquiries and incident and deliver according to SLA target.
Perform BAU Activities – Change Request:
- Develop & update Change Scope Analysis (CSA) and documentation (i.e. Functional Specification Documentation (FSD)).
- Perform configuration / code changes & Unit Test (including coordination with 3rd party where necessary).
- Inform on readiness for Regression Test / Production deployment.
- Prepare & submit Change Deployment Template.
- Close ticket upon successfu...