Assistant Manager - Asset Servicing Event Capture

Job Overview

HSBC is seeking an experienced professional for the role of Assistant Manager – Asset Servicing Event Capture.

Responsibilities

• Acquiring a broad understanding of Corporate Action processes and market specifications for assigned markets.
• Allocating work daily to Processing Executives and managing capacity planning based on volume analysis.
• Performing Quality Control tasks, handling complex cases, escalations, and process-related queries that require resolution.
• Ensuring compliance with audit requirements by carrying out audit checks in line with business process requirements.
• Monitoring team Service Quality, driving customer‑centric quality initiatives, and maintaining high customer service standards.
• Proactively identifying, resolving, and escalating problem situations to maximize customer satisfaction.
• Leading change initiatives, improving processes, and balancing task, team, and in...